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CategoriesDocument Digitization
byShailaja G

5M’s of Document Digitization

Documents are part of every organization in one or the other form and handling/processing them become a cumbersome task when they are in bulk and when there is a huge number of documents to be processed manually.

Usually, an organization encounters the following major problems while dealing with its documents:

1. Manual Errors

It is a common proverb that says “To err is to human”. Manual errors are a part of documents whether are missing document entries, misplacing documents, typing errors, or errors with digits in financial documents leading to losses. These result in rework to find and rectify the error caused and usually gets unnoticed due to the workload and is realized only when the error can’t be corrected. It is the most common problem encountered by staff members which is tiring, and time-consuming and is also responsible for about 62 percent of the cost being incurred by organizations for labor.

2. Managing Inefficiencies

Efficiency in simpler terms is a ratio between the output and input. To improve efficiencies organizations usually tend to decrease their input as much as possible to reap the maximum output. But in the case of documents the scenario is worse, due to the number of documents generated daily, it is not only time-consuming but also laborious to manage the efficiency.

Other than this the type of information to be used from structured or unstructured sources makes the process more complicated and adds delay and further decreases the efficiency.

3. Maintaining Audit Trail

Auditing is a process that helps in matching the to and from the movement of information in any kind of document. It is not as simpler as it seems in the previous sentence as it includes the individual matching the information on all the documents from where it has been used from. For example, in the case of Invoices- the manual invoice is to be matched with the Purchase Order (PO) and the Goods Receivable Note (GRN) to reconcile the entries and release the payments. But as the example states, the more the number of items in the invoice as well as the invoices generated/ received by any organization daily/weekly/monthly the job becomes more complicated, prone to errors and inaccuracies, and hard to deliver within the stipulated time.

4. Manual Data Entry

Data Entry is a kind of job wherein an individual manually sits and enters the information on the documents in paper format in the ERP or other financial documents of the organization so as to ease the processing. But since it is being entered manually field by field, item by item, etc. by the individual the chances of typing errors, fields being missed and entries in wrong fields are common. These account for about tons of information being approved by top authorities and consumes too much time as well to digitize the information on the paper prone to errors and decreased accuracy.

5. Meeting Deadlines

The documents usually in the form of invoices, contracts, bills, etc. are to be processed within a given time limit to be realized in the systems as well as for payments to be carried out. The increased workloads, busy schedules, and delays in approval leads to lost opportunities and tarnish the relationship between the stakeholders of the organization. Another challenge is the uneven workload and too much load during the last few days of the month-end or quarter-end or filing process.

Are you fed up with these M’s? Then it is time for your organization or business to consider automating the document digitization process to eliminate the errors, save time and improve your overall efficiency and accuracy.

For more information, contact us for a demo at info@AIQoD.com

CategoriesChallenges
byShailaja G

Why Documentation in BFSI sector is not a challenge anymore?

Apart from government agencies, employees working in banks & other financial institutions have to adhere to the enormous amount of rules & regulations when it comes to managing information.

Information also includes the confidential data that is maintained on the bank’s servers, as well as documents that are submitted by customers & businesses that have some kind of working relationship with the bank.

Document ‘Identification’ & ‘Maintenance’ – A growing challenge for Banks & other Financial Institutions

As per a report, Identity of Client (bank accounts opened with names similar to other established business entities, false identification documents, etc.) is one of the most important factors that can make or break the reputation of a bank. Employees have to deal with a significant amount of paperwork, though financial institutions are trying their best in order to keep the costs of maintaining these paper documents under control. Take the case of maintaining the documents submitted by a new customer at the time of opening a new bank account. There is a significant amount of data from the account opening form that needs to be fed to the back-end system and any error caused by the  manual entry can result in loss of business, indirectly impacting the ‘client satisfaction index’. As banks have to adhere to a lot of regulatory and compliance standards, maintaining documentation for compliance is also a big task. Irrespective of the nature of the documents e.g. account opening forms, loan processing forms, KYC (Know Your Customer), mortgage forms, etc.; they need to be maintained in a manner where less effort is spent on ‘Document Identification’. If the bank falters in any of these tasks, it would hamper the productivity of the staff.

Document ‘Standards’ & ‘Retrieval’: Unstructured & non-uniform formats followed by different departments impacting ‘customer experience’

Irrespective of the size of the bank, the overall structure of any banking organization is considered to be highly complex as there are a number of departments providing different services to their esteemed customers. Hence, each department might be having its own format of document descriptions, document folder structure, metadata, etc. which makes the task of accessing/editing/searching ‘common’ documents across departments a tedious task. Inadequate content management can make retrieval of important documents highly complex, thereby impacting the pace at which the other follow-on activities are executed. These delays can result in a sub-optimal customer experience which can negatively impact the bank’s brand & business. The tasks like document processing, extracting customer information from the form, matching customer signature to prevent frauds, etc. are mundane in nature, yet very critical in nature; so they need to be performed with utmost precision. However, due to the mundane nature of these tasks, they are more prone to manual errors. Though the problems mentioned so far are different in nature, there is a common pattern in each of them – bank representatives have to review a number of documents and in most scenarios, he/she has to manually enter the details at the back-end. How can banks get out of this ‘document chaos’ and keep their employees motivated to provide excellent services to their customers?

Intelligent information Management (IIM) – Solving the ‘documentation crisis’ faced by the BFSI sector

Intelligent information Management (IIM) platform from AIQoD can be instrumental in automating critical activities mentioned below

  • Capture – Gather input from tools like scanners, ERP, spreadsheets, etc.
  • Processing – Match, structure, and figure out ‘any’ discrepancy in the data
  • Routing – Insertion of data in the ERP or any other backend/accounting system
  • Retrieval – Retrieve or query data from ERP or any other backend/accounting system

The platform leverages technologies like Machine Learning (ML), Artificial Intelligence (AI), Image Processing, etc. in order to bring intelligence to a routine, yet critical job like ‘Documentation’. Highly accurate Handwriting Recognition feature in the platform can be used for signature verification. Optical Character Recognition (OCR) feature in cognizance with mobile capture & recognition feature identifies and extracts text from documents and images, thereby eliminating chances of error in processing and management. Irrespective of the department, employees within the bank can use a common automated workflow for input, indexing, search, and processing of documents so that they can focus on activities that require creative intelligence, rather than spending their time in scouting for documents. Incorporation of IIM in a task like ‘documentation’ can have far-fetched benefits, some of which are listed below

  • Centralized Access to documents
  • Faster retrieval & processing of documents
  • Compliance with the required financial regulations
  • Enhanced accuracy of documents
  • Boost in employee’s morale and productivity

Conclusion

RPA for ‘documentation identification & maintenance’ for BFSI sector has multi-fold benefits and can help in providing enhanced customer experience, engaging employees with important tasks and saving overhead costs. 

CategoriesVideo KYC
byAnil Nair

Video KYC | Future in the Banking Sector

The Banking and Fintech sector is developing rapidly in terms of improving current processes like Customer Onboarding, Claim Processing, and Face Detection & Matching, with the help of different technologies like Artificial Intelligence (AI), Machine Learning (ML), and Intelligent information management(IIM) platforms.

All this development and adoption is only possible and due to the futuristic and technology-oriented approach of companies. Recently, Reserve Bank of India (RBI) has also updated the KYC process, where they have given permission to do complete the KYC process digitally i.e. e-KYC. Means, now Customers can complete their KYC process in just a few simple steps which not only will save time but also improve the KYC process and better Customer Experience.

Why Video KYC is the ultimate solution?

Investment in AML & KYC is rising steadily and 62% of Executives expect an increase in spend on KYC. The study also states that “KYC Solutions rank among the highest value Commercial Banking Technologies”. With this, Video KYC is also helping in preventing and detecting the frauds which had increased significantly.

Video KYC has also decreased the average turnaround time as compared to the old KYC process. The old process was time-consuming and had many steps which resulted in bad customer experience.

Another main benefit of video KYC process is banks don’t have to rely on customer’s availability, customer can complete the process as per the flexible time. Which resulted in quick customer onboarding.

Say bye-bye to the maintenance of physical files and manual data entry.

Documents in physical form can be misused in many ways but thanks to Video-KYC with the help of state of art technologies like Artificial Intelligence, Machine Learning, and Deep Learning documents are checked on a real-time basis and stored in a secure place.

 

AIQOD`s Video KYC Suite:

With a vision of empowering enterprises through technological innovation AIQoD, a leading IIM platform with over 250 clienteles, has automated many complex and time-consuming processes not only in the Banking and Finance sector but also in the Insurance, Manufacturing, and Service industry. Our customer-centric approach helps us to develop state of the art IIM platform with plug n play and end to end customer onboarding process with video KYC feature.

 

What makes AIQoD KYC Suite different from others:

  •  AI-enabled Face Detection and Liveliness Checker Bot play an important role in Face Detection.
  • Fast and Trusted platform.
  • Uniquely developed OCR bot which extracts data from documents so that you can process it as per your need.
  • An intelligent report studio helps you to generate reports as per requirement.
  • Plug n Play platform.
  • User Friendly, Secure, and Complaint.

To know more about the solution you can reach us at- info@AIQoD.com

CategoriesBanking Sector KYC
byAnil Nair

KYC Suite to Play Vital Role in Banking Sector Post-Corona Period

The impacts of the current coronavirus crisis are being faced in pretty much every domain. From FMCG to the IT sector, from Entertainment to Travel sector, from Manufacturing to BFSI, every sector is getting affected in its own way and is experiencing its own challenges to overcome difficulties laid ahead.

The Banking industry is currently facing difficulties on various fronts: limitations on footfall due to Lockdown norms to social distancing which means that only a few couples of clients can be served in a physical branch, putting extra strain on other platforms like phone support, online and social media. Banks today are also feeling the squeeze to streamline expenses and improve efficiency.

Meanwhile, the Financial sector, are in the right position to manage the computerized requests and remote working necessities in such an unstable period. Many are offering their administrations to shoppers and organizations for nothing or enhancing to make new items or mechanize their present procedures that meet a particular need, while the coronavirus emergency is progressing. Different difficulties that the financial division is currently experiencing include the shortage of skilled resources, need to expand productivity in forms, and a sharp increment in workforce costs, which inside and out has offered a path to the selection of Intelligent information Management(IIM). The current situation will require consistent, cautious handling from the Banking sector as they try to reassure their consumers, react to their interests, and gain their trust during this pandemic period – and lot may depend upon, exactly, how well Banking sector can utilize digital infrastructure and services to handle this situation. Reserve Bank of India has given its approval for video-based KYC (Know Your Customer) which has brought great relief to complete the Indian Financial Sector. This declaration comes as an update to regulation under the Prevention of Money-laundering (Maintenance of Records) Rules, 2005. This will help reduce expenses by a colossal edge, yet in addition, it will empower remote on-boarding of clients that will give more prominent security.

 

You must be wondering how can Video KYC help Indian Financial Sector comprising of Banks, Fintechs, and NBFCs?

In process to save expenses and time, the RBI chose to allow video-based KYC (Know Your Customer) which will be a huge relief to track remote customer verification, rather than physically onboarding clients. The arrangement permits an official of the organization to remotely vet a client’s personality through PAN or Aadhaar and a couple of inquiries. Client onboarding in banks is a long, drawn-out procedure, basically because of several records requiring manual check. Intelligent information management can make the procedure a lot simpler by collecting the information from the KYC documents utilizing the AIQoD KYC Suite.

 

KYC Suite–(Which Includes 3 modes)

Reserve Bank of India has given its approval for video-based KYC (Know Your Customer) which has brought great relief to complete the Indian Financial Sector. We at AIQoD are glad to offer 2 ways of Video KYC, by which the Bank Customers would be able to proceed with their KYC process either by Live KYC or Self KYC. Through Live KYC, Bank personnel would have the option of connecting with their customer, remotely through Video Call and get all required details verified and authenticated, wherein through Self KYC facility the bank customer will have an option to follow the pre-defined Video KYC process at any time as per their convenience. This will help in bringing the hassle-free KYC process for the Bank customers. Also below mentioned are additional benefits for AIQoD KYC Suite-

Video KYC- Video verification to get KYC done for customers who cannot visit office premises where the customer will read a statement which comes on mobile while the customer is taking a video from the phone.

KYC Documents Scanning which can be uploaded by clicking a photo of the documents from their own mobile which will validate the documents for its contents and inform the users immediately on eligibility.

Location Verification which will certify the address submitted in the KYC documents for their authenticity using geofencing technology.

KYC Face Recognition will help authenticate in identifying or verifying a person from a digital image or a video frame from a video source.

Its simple, fast, and most cost-effective. It is very important at this phase, especially the post-corona lockdown period, that the Banking organization identifies the right vendor for end-to-end Intelligent information Management, which would be inclusive of planning, execution, and support. Choosing the accurate IIM tool and implementation partner can be instrumental in impacting the final outcomes of the project. For More information on our product you can reach here

CategoriesAutomation RPA
byAnil Nair

Intelligent Automation- Driving your competitive advantage through RPA and Beyond

A lot of people have asked me about my vision for AIQoD. Let me start by giving the basic definition of (IIM)Intelligent information Management which is the cornerstone of what we are doing today.

Any process which is definable and repeatable can be automated using a software robot and is referred to as IIM (Intelligent information management) In recent times IIM has taken a centre stage due to the demand for bringing efficiency, reducing human errors and in turn eliminating many jobs from the market. According to Harvard business review, human error costs almost $3 trillion per year in the US alone. According to NASSCOM domestic businesses can cut costs by 65% using IIM with an ROI of 30% to 200% in the first year itself. With cut-throat competition in the market, the only way is to automate and save the huge price that we are paying for human errors.

Believe it or not, we are entering into an era where machines are going to take most of our work and we will have to find ways and means to evolve and still be relevant. This itself is a big topic of discussion on its own so for this blog, I will confine myself to IIM and AIQoD vision.

IIM market is growing at a rate of 36% and it is expected to grow to $8.75 B by 2024. Slowly IIM will grow beyond automation of repeated tasks to take shape of cognitive automation where machines will be doing intelligent operations. These cognitive tasks are done through constant learning by machines using AI technology. Next stage of automation would be the combination of predictive analysis and cognitive automation which will eliminate the need of human analysis for most of the known problems we are handling, tasks that we are doing in today’s world. The best example is the recently launched google assistant by Google CEO, “Mr Sundar Pichai” machines taking over human work is a reality and as every year passes by this capability is leapfrogging us into the future, beyond what our imagination can take us today.

Although its still a long way to go but in a distant future, I believe machines are going to develop human intelligence and will start existing and expanding on its own and I too dread for that day.

Coming back to the vision, AIQoD as an organization was built to implement exactly what was described above and we are building software bots that perform specific activities. In one of the recent products which we have released for Beta testing we have used a combination of OCR, NLP and AI to read Invoices and extract the contents and make it available for accounting or compliance systems which eliminates the need of human capital being used to enter all these invoices into the system manually and we can proudly say that we are among a couple of organizations to achieve this feet and the first one in India.

We will keep exploring newer areas where automation can take shape in the form of bots and make the overall process effective and efficient.

Keep watching this space for what future has in store for all of us as we are building exactly that.

Are you using automation in your business processes today? Discover how you can make the most of the latest technology. Contact us on +91 8888500068 or info@AIQoD.com

CategoriesAutomation Robotics
byAnil Nair

Robotic Process Automation (RPA) Myths Busted

Intelligent information management (IIM) Platfrom is being widely used by organizations in order to offload routine and repetitive tasks from employee to software bots. Though IIM is seeing widespread adoption in business verticals like Banking, Human Resources, IT, Resource Procurement, etc.; there are certain myths about Intelligent information management that needs to be debunked. Many organizations are ready to accept automation & IIM but are unable to take the decision to deploy IIM due to these myths. In this article, we have a look at the top nine myths about Intelligent information management.  

1. Physical Robots are involved in the ‘automation’

As IIM means Intelligent information management, it gives an indication that hardware robots are involved in the automation process. However, that understanding is completely wrong as there are no humanoid robots involved in IIM. On the other hand, IIM involves ‘software robots’ that are deployed on computers within the organization where you want the automation to be performed. IIM Platform consists of algorithms written/coded by IIM developers that are intended to automate mundane tasks. These tasks are labor intensive and have to be executed in a linear fashion; hence they are ideal to be executed by IIM platform. Let’s consider an example about ‘Processing Loan application of a customer’ – The customer submits varieties of documents that outline his employment status, salary details, credit score, details about other loans, etc. In a nutshell, there is a significant amount of paperwork that is submitted by the customer to the loan officer. In order to verify these documents, the loan officer would take a significant amount of time and since the process is manual, there are chances of an error being performed on behalf of the loan officer. Due to some error, if the loan officer rejects the loan application, it would result in loss of business. The customer might share his experience on social media channels which might cause significant damage to the brand image of the bank. The ideal way to avoid such kind of mishaps is by deploying IIM in banking systems. AIQoD, an Enterprise Intelligent information Management Platform has the most advanced AI bots that can ‘process data’ by using Handwriting Recognition, Optical Character Recognition (OCR), and other advanced technologies and report any discrepancy in the data. Those bots can also ‘capture’ the data from forms e.g. personal details about the customer like Name, Age, Address, etc. and match with relevant data about the customer from the back-end that might be stored in spreadsheets/databases. This makes the entire process seamless since there is no/minimal manual intervention involved in the entire activity. Once the loan application is approved, the IIM Platform can also update the details at the backend; thereby freeing up the resources in the bank for other business-critical activities.

2. Intelligent information Management ( IIM ) would take away the jobs of humans (as it involves automation)

When someone mentions about ‘automation’, the first thought that comes to mind is cost-cutting and job-cuts. The same misconception also holds true when there is a discussion on IIM. There are a number of frontline jobs in any organization that deals with data entry, customer support, IT, etc. and most of these jobs are ‘repetitive’ in nature and involve a number of business processes. Over a period of time, there is a significant fall in the productivity of any employee working in these departments since they tend to get bored with the same kind of work and are always on the lookout for other challenging roles within the organization. Take the case of a business development executive, along with pitching clients for business prospects; an executive working in ‘Business Development’ & ‘Sales’ department would also be involved in updating sales software, sending status reports to the management team, etc. These jobs could hamper their productivity since that is not their core-skills and they might be spending a significant amount of effort in compiling & sending reports. Intelligent information management platform can automate these boring front-line jobs, thereby reducing the load from these executives so that they can utilize their ‘core skills’ for the bringing business to the organization. They can utilize that free-time in order to hone their skills which can help them to moveup the ladder at their workplace. As far as the discussion about losing jobs to IIM is concerned, IIM will only replace humans in frontline jobs that are of linear approach and require less/no intelligence to complete the jobs. To cite some examples, IIM can be instrumental in automating invoice generation, customer service, validating the authenticity of forms [loan processing, account opening, etc.]. Adoption of IIM would result in the creation of ‘new jobs’ in existing areas like customer development/customer support, IT support, etc. and these new jobs could be a game-changer in these respective areas. As mentioned earlier, a majority of the resources working in these departments are highly de-motivated in their jobs and IIM simply opens the ‘gates’ for them, so that they can work on jobs that are important in this era of knowledge economy.

3. IIM is only about Automation & cost-cutting

How would you feel if you have to perform the same nature of the job in your office for your entire life? We are sure that you would be having a disgruntled feeling even when you imagine such a scenario. Cost-cutting is definitely attributed to automation, but that is definitely not one of the driving factors why organizations opt for Intelligent information management. Deployment of an IIM solution has a significant amount of impact on accelerating process-driven tasks, freeing up resources to take challenging roles, reduction of risks in business operations, achieving 100% error-free & business compliance across various departments (where IIM is deployed), etc. Unlike humans, robots are more productive & consistent when it comes to processing repetitive jobs. Irrespective of the size of the organization, there is always a push for achieving 100% compliance in business & process. One manner in which this task can be achieved is by looking at software logs which have detailed information about various activities being performed to execute the job. As IIM Platform are a piece of software that is installed in machines where you intend to automate tasks, they leave a good amount of footprint in the form of logs. These logs can be analyzed in cases where cases of non-compliance are reported within the organization. Apart from automation, these are some of the significant benefits that come along with an IIM deployment and these benefits have far-fetched benefits than ‘cost-cutting’.

4. IIM is not scalable and secure

IIM platform are ideal for automating repetitive tasks across sectors that involve technology and hence their usage is not limited to any particular domain. IIM is already gaining widespread adoption in the fields of banking, finance, retail, insurance, etc. hence; the virtual worker has access to huge amount of data about employees, vendors, clients, etc. To top it all, it also has access to confidential information like passwords, credit card numbers, inventory lists, etc. An organization cannot compromise on quality & security for the sake of improving the productivity of employees and reducing operating costs. Due to the nature of the information being accessed by IIM platform, the solution has multi-fold layers of security that address the concerns of ‘Data Security’ and ‘Access Security’. IIM platform have a role-based security mechanism to address the problem of ‘Data Security’. It segregates the access to data based on the role that is assigned to a member in the IIM  team (Member is a person with whose credentials theIIM platformwould be executed). This hierarchical approach ensures that members have ‘access to information’ according to the roles assigned to them. For example, a user having limited access rights would not be in a position to access critical information and if a fraudulent attempt is made, that activity is captured in the logs. So, how does one assign roles in an IIM system? The solution is Active Directory Integration where the centralizing team (similar to a Superuser in Linux) can assign roles to team members. This ‘role-based approach’ helps in tracking fraudulent activities in the system. Along with security, Active Directory Integration also enhances business efficiency. These two approaches are used to minimize security threats within the organization. For minimizing external security threats,IIM platform are equipped with high-level encryption. IIM Platform are highly scalable and one of the primary reasons for its increasing demand.IIM workforce comprises of Bots that can be deployed whenever there is high workload. Since IIM Platform, you can expect consistency in the performance. An organization can achieve all these benefits, at minimal cost as IIM Platform can be deployed very quickly. IIM Platform are highly scalable and can be used to its efficiency, irrespective of whether it is deployed by an SMB or a large-scale organization.  

5. Need to have programming knowledge or specialized skills to handle the IIM Platform

This can be considered as one of the biggest myths about IIM. Sure, IIM is a tech-based platform to automate ‘mundane tasks’, but it does require minimal user intervention to initiate the execution of those tasks. Once the team members are trained on using the IIM platform, they have to just follow the necessary steps to ensure that the IIM Platform performs their job. There could be a task where invoices are scanned by the IIM Platform, necessary details are extracted from the invoices, and the back-end vendor database is ‘updated’ with those entries. If the vendor invoices are stored at the specified location either on local-storage/file-server, the IIM would then do the needful. Your team members who are handling the IIM platform need not have any ‘programming skills’, though it is suggested to assign people with an inclination towards ‘scripting languages’ for critical IIM modules. These members can be instrumental in training other team members as they have flair for programming.

6. IT infrastructure cost is more to deploy Intelligent information Management(IIM)

Depending on the scale at which IIM Platform is deployed, there would be initial implementation & deployment costs to keep the IIM up & running. This can be setting up virtual machines where the jobs are executed or procuring a new IT infrastructure to get the best of IIM Though there are costs involved in setting up the IT infrastructure for the purpose of IIM, it is comparably low when compared to the costs for enterprise software implementation. It is a myth that setting up IT infrastructure for IIM solution is costly and this is proven when organizations have a look at the Return On Investment (ROI) involved in IIM deployment & implementation.  

7. IIM is only used to digitize your processes

As we have mentioned earlier,IIM Platform can be used with high efficiency when it is applied to automate jobs that are based on certain rules and require minimal/no human intervention. Though IIM  have features like Optical Character Recognition, Handwriting Recognition, etc.; they have the capability to interact with backend systems like Databases, ERP systems. Majority of these tasks are related to data entry, data extraction, and data updation. Hence, IIM solutions go well beyond the digitization of processes and there would be more promising use cases in case IIM is able to handle unstructured activities.  

8. Implementation of RPA will disturb existing IT systems

Though the IT department is involved in setting up the infrastructure required to execute the IIM solution, they do not perform the job in a silo. They interact with multiple departments, particularly the business units since IIM has a positive impact on the business operations of the organization. In order to adhere to the highest level of security, the IT team assigns specific members for different IIM roles based on their experience & expertise. IIM implementations follow a ‘light structure’ hence IIM Platform are also suited for organizations that have distributed or legacy IT systems. Many organizations still follow old rules for IT operations and they are hesitant to change those rules due to high cost and operational impact associated with the change. Most of the use cases where IIM is applicable, the IIM platform co-work with different software modules (for ERP, database, report generation, etc.) hence, IIM work efficiently even when they have to communicate with different IT systems. Whether your organization follows an age-old legacy IT principles or whether it has a robust IT infrastructure; Intelligent information management works perfectly fine in both the scenarios.
CategoriesMonotonous activities
byAnil Nair

Monotonous activities in Banking/Finance segment where RPA can be utilized

There has been a major push on how organizations and countries can thrive by focusing on building a ‘knowledge economy’ and this is where digital technologies are playing a vital role in making this dream a possibility. Each and every sector, be it manufacturing, banking, retail, etc. is going through a digital transformation, to reduce the overhead costs and engage their employees in jobs that can go beyond normal ‘mundane tasks’. Technologies like Machine Learning, Artificial Intelligence, Image & Speech recognition, etc. are being used across different business verticals to cater to changing customer’s demands, reduce manual intervention by automation of tasks; thereby improving the overall operational efficiency.

‘Banking’ is one industry which is undergoing a significant amount of transformation at a rapid pace due to cut-throat competition from other traditional banks and fintech companies that offer financial services using technology. So how can traditional banks stay ‘relevant’ and meet the rising customer demands? Intelligent Information management is one mechanism through which banks can reduce costs and improve human efficiency by getting the Intelligent information management to execute mundane & repetitive tasks. According to the Harvard Business Review (HBR), human error costs almost $3 trillion per year in the US alone. Banks have to deal with a humongous amount of data every day and by using Intelligent information Mnagement, they can minimize errors. By embracing Intelligent information management, banks can engage their employees with tasks which are more challenging & interesting, helping them stay ahead of the knowledge curve. Let’s take a look at across ‘processes’ where Intelligent information management can be used in a traditional financial institution without compromising the compliance and security norms of the institution.

KYC Process & Customer on-boarding

Know Your Customer (KYC) is an important compliance process for on-boarding a customer and any delay in that process can result in an average customer experience. As per a report by Thomson Reuters [Reference], some financial institutions spend close to $500 million on KYC and customer due-diligence. By using AI, Image Recognition, Cognitive Computing with intelligent information management, banks can speed up the on-boarding process by a huge margin, reduce the errors involved due to human intervention, screen & validate customer information.

Customer Service

In today’s highly connected world, one bad experience with the customer service can spread like wildfire and can result in creating significant damage to your brand. Imagine a scenario where you have called up the customer service department of a bank for reporting a serious issue with your account, but you have to wait for minutes to get your issue resolved? It is bound to make the customer frustrated and possibility is that the customer might look for other banks that offer better service.

Banks deal with multiple queries that range from bank accounts, financial services, loans, mortgage, etc. and the customer service department can function to its maximum potential only if they are aware of their priorities. intelligent information management can be instrumental in answering ‘customer queries’ that are linear in manner and do not require any human intervention. This not only speeds up the resolution process but also helps the customer service team to focus on high-priority issues

Back-Office Operations

In order to stay relevant & competitive, Banks are enhancing their customer-facing or front-end operations. However, there are too many processes that still require manual intervention and hence are prone to errors. There exists a huge scope for optimizing the back-office or back-end department, where intelligent information management can be used for transformation of the back-end department responsible for accounting, compliance, etc.

Bank reconciliation and report generation are some of the back-office tasks that can be automated by using AIQoD`s Enterprise intelligent information management platform. We have already deployed the AIQoD solution in a couple of banks in India and the output of the back-office team has significantly improved after the deployment.

Fraud Detection

Digital Banking is growing at a rapid pace and as per a report, close to 3 billion users would access financial services on either smartphone/tablet/wearable [Reference]. Along with the meteoric rise of digital banking, there has been a significant increase in the number of financial frauds. Banks have to be proactive and fast to alert the customer/concerned department in case they observe any suspicious activity in his/her account, that speed & scale can only be achieved by automation.

AI and Intelligent information management will check several databases in order to check suspicious activity in customer’s account and report the same to the ‘Fraud Detection/Prevention Department’. Intelligent information management Platform analyze customer’s transaction patterns and many other data points in order to predict the spurious/suspicious activity. Signature matching feature in AIQoD platform uses Artificial Intelligence (AI), Machine Learning (ML) and Image Processing for fraud-detection, as well as minimizing the error scenarios encountered in the signature verification process.

Loan Processing

  Customer looking out for any kind of loan, be it personal loan/vehicle loan/home loan has to submit tons of documents like loan Application form, Income proof, Property Documents, Credit Check report, etc. Any kind of manual error on the bank’s side can result in slowing the loan application which might give the customer an opportunity to apply for a loan with a competitor bank. Intelligent information management can be used to automate many tasks involved in loan processing, thereby reducing costs, speeding up the process and minimize the mistakes encountered in processing a loan application  

At AIQoDs, we constantly strive on how our intelligent information management can be used to accelerate the loan application process. Enterprise IIM platform from AIQoD can be used for auto-filling of the loan application forms. Back-office staff need not enter any customer details ‘manually’; instead the Bot would be doing that tedious activity. Our product also does the following

  • Workflow Automation of Document collection, Credit score & Background check validation, and approval
  • Notification about the result to the respective stakeholders.

By doing so, back-office resources can be better utilized for other business-critical activities and automated configuration of approval process results in faster loan processing. It is a win-win situation for the bank, the back-office staff, and its customers.

 

End-Of-Day Closing Process

  End-Of-Day closing in a bank refers to the process where the banking staff has to record the collection of cash, checks, as well as credit card payments. Banks could perform the end-of-day processing either once at the end of the day or at regular intervals (in a day) based on their requirements. Most of these tasks are repetitive but have to be performed with precision, as any human error in the calculation has huge financial implications.

AIQoD’s Enterprise IIM platform can be used for automation of the end-of-day jobs at scheduled intervals, sending out alerts to the concerned personnel and generating end-of-day reports by fetching information from multiple databases. Since there is no human intervention, there are minimal chances of an error being encountered in the process.  

There are many other areas like credit card processing, mortgage loans, ledger updation, etc. where Intelligent information management can play a role in maximizing efficiency by minimizing costs.

AIQoDs team has gained a significant amount of expertise in the banking domain and our Enterprise Intelligent information management platform has the most advanced AI-powered bots. These bots can be utilized by small scale and large scale banks in order to reduce the overhead costs, improve the efficiency of their staff and creating a ‘delightful or WoW’ experience for their customers!

CategoriesAWS
byAjinkya Mulay

Configuring WebSockets behind an AWS ELB

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