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In every organization, IT help desk deals with the challenging task of resolving customer tickets and queries, employee software requests, which result in a high volume of workloads , higher TAT and less customer satisfaction.
AIQoD Automated Touchless Ticket Handling Solution addresses the problem by intelligently automating redundant tasks including digitizing customer mails & attachments, performing warranty checks, verifying software availability & deployment, thus processing tickets in minutes reducing average handling time, facilitating faster processing, and enhancing employee & customer satisfaction.
FEATURES
- Automated Ticket Creation & Assignment
- Email Automation & Summarization
- Intuitive Questionnaire Based on User Input.
- OCR based Intelligent Attachment Digitization
- Warranty & Software Availability Checks
- Workflow & SLA Automation for Escalation.
- Auto-Diagnostic & Script based Troubleshooting
- Role Based Reports & Dashboards.
Benefits
The next generation of service automation will be very sophisticaticated offering benefits like just-in-time auto-resolution, reduced average handling time, improved service quality, optimized operational cost & improved customer experience.
Use Cases
This service industry-intensive solution caters to segments like Consumer Durables (Home Appliances, Laptops, PCs & Electronics, etc.), IT & ITeS, Office Equipment Suppliers, Healthcare & Wellness,Media & Entertainment etc.
The platform offers both vertical & horizontal auto-scaling capabilities to handle any varying workloads due to business requirements.
Yes, the solution is built on a No-code automation platform offering multi-system connectors which can be harnessed to cater to integration requirements.
GIBots platform offers user-friendly AI-powered Analytical & Report Studio to configure various role-based reports & dashboards for operation management.
The platform offers adherence to various global security protocols & norms by offering features like encryption, masking, and HTTPS protocol-based communication.